Effective Date: September 24, 2026

PROCARE MEDICAL GROUP INC ("ProCare Medical Group," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, submit a form, request an appointment, or use our services.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name

Phone number

Email address

Mailing address

Appointment and scheduling information

Information you provide when contacting our office

Information submitted through forms on our website

Other information necessary to provide or coordinate our services

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to inquiries and requests

Schedule and manage appointments

Send appointment reminders and confirmations

Provide follow-up communications

Communicate with you regarding services you have requested

Provide and coordinate healthcare-related services

Improve our website, services, and patient experience

Maintain business and administrative records

Comply with applicable legal and regulatory requirements

Send communications for which you have provided appropriate consent

3. SMS and Text Message Communications

If you provide your phone number and separately opt in to receive text messages, ProCare Medical Group may send SMS messages regarding appointment reminders, scheduling updates, follow-ups, and other patient-related communications.

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to a message. For assistance, reply HELP.

Providing consent to receive text messages is not a condition of purchasing goods or services from ProCare Medical Group.

SMS consent and phone numbers will not be shared with third parties or affiliates for their own marketing purposes.

If you separately opt in to receive marketing text messages, you may receive promotional communications such as information about services, offers, or other updates. You may withdraw your marketing SMS consent at any time by replying STOP.

4. How We Share Information

We may share information with trusted service providers, contractors, technology providers, and other parties who assist us in operating our business and providing services to you.

We may also disclose information when necessary to:

Provide requested services

Process or manage appointments

Operate our website and communication systems

Comply with applicable laws, regulations, legal processes, or governmental requests

Protect the rights, safety, and security of our patients, business, or others

We do not sell your personal information.

We do not share your SMS opt-in information or phone number with third parties or affiliates for their own marketing purposes.

5. Healthcare Information

Information you provide to us may include personal or healthcare-related information. We handle such information in accordance with applicable laws and regulations and, where applicable, our obligations under the Health Insurance Portability and Accountability Act (HIPAA).

For information specifically relating to our use and disclosure of protected health information, please refer to our Notice of Privacy Practices, where applicable.

6. Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies to help us understand website usage, improve functionality, remember preferences, and measure the effectiveness of our website and communications.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

7. Third-Party Services

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you access through our website.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and healthcare records, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

10. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or information about the personal data we maintain about you.

You may also withdraw consent for certain communications at any time.

To opt out of SMS messages, reply STOP to any text message you receive from us. For assistance, reply HELP.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational needs.

When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to periodically review this page for the latest information.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

PROCARE MEDICAL GROUP INC
18607 Ventura Blvd, Ste 302
Tarzana, CA 91356

Email: [email protected]
Website: procaremedgroup.com